Refund Policy

Last Updated: Jan 1, 2025

30-Day Money-Back Guarantee

Our promise is simple: If you purchase a long-term plan of 6 months or more and request a refund within 30 days of purchase, we will provide a full refund.

💡 Note: Monthly plans (1 month) offer a 7-day worry-free refund guarantee.

Non-Refundable Situations

Apple App Store

Apple controls all billing; we cannot intervene. Please request directly from Apple Support (usually approved instantly).

Cross-Border Digital Payments

Due to international settlement channels and exchange rate fluctuations, some cross-border digital payment orders cannot be refunded to the original path.

Violation of Terms

Users banned for spamming, network attacks, or other violations are not eligible for refunds.

Abusive Usage

We reserve the right to refuse refunds if data consumption is excessive (>100GB) prior to the request, to prevent abuse.

Refund Process

Submit Application

Use your registered email to send an email to the support address. Please be sure to include "Request Refund" and your Order Number in the subject line.

Financial Review (1-3 Business Days)

Our finance team will verify your order status and usage. If it meets the policy, we will approve it immediately.

Funds Returned

Funds will be returned to the original payment method. Alipay/WeChat usually arrive instantly; international credit cards may take 5-10 business days to appear on statements.

Need Help? Contact Support